1 Message
Unable to log into my Xfinity account/app, problems with signing up for internet
I attempted to sign up for Xfinity's internet on February 28th and I was able to link my last account and the new account. I got my order confirmation email immediately after . However after trying to log into the account on the app it told me I had signed in, but was not an Xfinity customer, I have not received the equipment yet but I received the confirmation text. I'm still unable to log in on the Xfinity website, and the app still tells me that I'm not authorized, so I'm confused.
XfinityChelseaB
Official Employee
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1.7K Messages
2 months ago
Hello @user_ycmbq9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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