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user_elo495
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Monday, October 2nd, 2023 7:46 PM

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Unable to log into my Xfinity account/app, problems with signing up for internet

I attempted to sign up for Xfinity's internet on September 24th, and kept getting logged out whenever I tried to check my account. I waited 5 days with no confirmation email, and got one telling me to complete my order. I went through the process of signing up for internet again on September 29th, and was again met with no confirmation. When I tried to log in to the Xfinity app, it told me I had signed in, but was not an Xfinity customer, so I went to an Xfinity store and signed up through that, received the equipment and finally got a confirmation text. I'm still unable to log in on the Xfinity website, and the app still tells me that I'm not authorized, so I'm confused. 

Question

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Updated 

1 year ago

6.6K

3

0

XfinityThomasD

Official Employee

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1.2K Messages

2 years ago

@user_elo495 Thanks for creating a post and for having us in your home. We certainly want you to have access to our awesome Xfinity app to manage your account, billing, and service management. Were you advised if there was another user id created when you started your account at the store?

4

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user_elo495

3 Messages

@XfinityThomasD​ I wasn't told about anything like that, but i did make my Xfinity account when I tried to sign up for internet the first time on September 24th.

2 years ago

0

XfinityAmandaB

Official Employee

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2.1K Messages

@user_elo495 That confirmation email is the key here. If you never received one that would mean there was an issue setting up/creating your account and would connect your Xfinity ID to your account and plan. I have found the most common reason for an account creation to fail is the address. I would make sure you are using your address as it is recognized by the USPS. You can check it directly at their site. If you are using the address as they recommend let us know, so we can see if there may be an underlying issue with your location. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_elo495

3 Messages

@XfinityAmandaB​ The address was the problem! I updated it to include my apartment number, and now I can log in without issue. Thank you so much for your help!

2 years ago

XfinityAmandaB

Official Employee

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2.1K Messages

@user_elo495 Awesome! That is great to hear I am so glad it was successful this time for you! Welcome to Xfinity please let us know if you need anything else at all we are always happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c200ab

Visitor

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7 Messages

1 year ago

Comcast makes doing business with them so difficult.

1

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XfinityBillie

Official Employee

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3.3K Messages

@user_c200ab This definitely isn't how we want out valued customers to feel. Can you please tell me more about your concern so we can better assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

DirtyDeal

Contributor

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59 Messages

1 year ago

Hey, I've been a Comcast customer (regrettably) for 20 years and I can't log into my Xfinity account on the Xfinity.com at all, and I need to review my billing and email accounts. Xfinity.com has been broken for weeks!

2

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @DirtyDeal. I'd like to start off by thanking you for your loyalty these 20 years. I will do my best to get you logged back in as quickly as possible. I'm sorry to hear you're having issues logging into your profile for the second month in a row.

 

So that we don't go over something you've already done, can you please share with me what you've done to troubleshoot this problem? Have you by any chance tried using a different browser? How about clearing out your cache and cookies? Also, are you getting an error message when attempting to log in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Again

Expert

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31.4K Messages

@DirtyDeal​ I responded to your original post.  Check there, please.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

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