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Unable to find Child Account
I was attempting to reset a child account password, but was told I am only able to do this on the primary account. I am logged into the primary account and am unable to access other users or view any account. The primary account acts as if the child account is not associated with it. Any clarification or advice would be greatly appreciated.
BruceW
Gold Problem Solver
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26.4K Messages
2 months ago
Are you sure you are logging in with the Primary account ID? To check, see https://idm.xfinity.com/myaccount/lookup. After you enter the requested information, the page will tell you the userids on your account and indicate which one is Primary.
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