Unable to change secondary email or phone number on member account

I am unable to change the phone number or secondary email on a member account. It keeps trying to send me a verification code which never comes through and as a result, I cannot make any changes. Please assist.

Responses

Oldest First

Selected Oldest First

XfinityQuemekia

Official Employee

•

474 Messages

22 days ago

I'm sorry to hear about the trouble you are having updating the secondary email @jtlargent, I'm sure that can get pretty annoying.

Is the verification code being sent by text or email?

4

0

jtlargent

Visitor

•

3 Messages

code is being sent by text

Like

Reply

22 days ago

0

XfinityAmandaB

Official Employee

•

2.5K Messages

Thank you for confirming. When you are attempting to receive the code, are you at home connected to your home network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

22 days ago

0

jtlargent

Visitor

•

3 Messages

yes, I am connected to my home network

Like

Reply

22 days ago

0

XfinityAmandaB

Official Employee

•

2.5K Messages

Perfect, that normally helps with verification. Is there the option to receive the code using another method?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

22 days ago

0

Sign-In and Account Management

jtlargent

Unable to change secondary email or phone number on member account

XfinityQuemekia

jtlargent

XfinityAmandaB

jtlargent

XfinityAmandaB

New to the Community?