2 Messages
Unable to “Change Plan”
I am looking to upgrade my xfinity home to Pro Plus, as well as look at the Home add-ons.
every time, I login, go to “change plan,” click on pro and continue. It redirects me to xfinity.com/buy/customize where is sits on a screen with the three loading dots in a black circle and it stays there indefinitely.
I’ve let this sit for over an hour in hopes there would even be a timeout to show an error, but there is nothing.
I’ve tried on mobile (on and off home network), on a tablet, Chromebook, PC, and even a public library computer to not avail.
Every time I deal with customer support they are no help and just want to transfer me to a sales agent. I somewhat understand that, but I was to see the add-on options and look at them as a family as opposed to talking with a sales agent.
If anyone can help, that would be greatly appreciated!
Accepted Solution
XfinityAmira
Official Employee
•
4.8K Messages
2 years ago
Hello @user_h5kf34! Thanks for taking the time to reach out to our team on Forums! We value you as a customer and appreciate you wanting to upgrade your Xfinity home. I am sorry to hear that you're unable to get this taken care of your end. My team is here to support you with all your Xfinity Home needs. Please send us a Direct Message to better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_rp89ro
1 Message
2 years ago
Xfinity website/customize plan, etc is so far behind Verizon. I can't even switch my internet and streaming, why would I ever switch another service like mobile phone over to Xfinity?
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