Visitor
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2 Messages
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call the customer service number 3 or 4 times and I get put on hold forever or disconnected. This is so frustrating. Obviously there is a glitch in the system and I need a person to reset but can't get one. However I for sure get the text and email saying that payment is due.
I need help!
XfinityJeffB
Official Employee
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565 Messages
2 hours ago
Hello user_xk4y2c, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you, and I will be happy to help. I understand this is frustrating for you. The need to verify likely is linked to your account info change, and may need to be handled in the account settings at xfinity.com. Have you logged in and made sure the proper info is showing in your account?
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