Visitor
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1 Message
Unable to cancel Peacock Plus
I need to cancel my Peacock Premium Plus $6/month add-on.
I added Premium Plus through my Xfinity account. I have already attempted to cancel it twice through the Xfinity app. I select Premium Plus, click Remove, and the cart correctly shows Premium Plus as cancelled. However, when I accept the terms and click Next/Submit to complete the change, Xfinity gives me a message saying I have to call or chat with Xfinity.
I called, but the automated AI system does not provide an option to manage or cancel Peacock.
Please have an agent manually remove the Peacock Premium Plus $6 add-on from my Xfinity account and confirm that it will no longer renew. Please also confirm that I will retain my included Peacock Premium benefit, if applicable.
I do not have an Xfinity TV box.
XfinityRichard
Official Employee
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3.6K Messages
2 days ago
Good afternoon, @user_oow5wl ! I'd be happy to help get this looked into for you. Please send us a Direct Message with your full name and service address so we can securely access the account and review the Peacock Premium Plus add-on. No worries about not having an Xfinity TV Box, as that is not required for us to review your Peacock subscription. Once we have access to the account, we'll take a closer look at the Premium Plus add-on and its status. We look forward to assisting you further! 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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