Unable to cancel!. I spoke to customer service to cance and they just moved my service and kept the other address. Need help

Hello and a warm welcome to Comcast @user_loogq0! 😊 I truly appreciate you reaching out to us via our Forum's page —it’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resolving this promptly for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.