Skip to main content
saitong's profile
saitong
1st Reply
1st Topic

Regular Visitor

 • 

5 Messages

Tuesday, March 31st, 2026 7:23 PM

Unable to add 13-year user as Manager without a smartphone

"I am a retired police officer and long-time customer. My wife has had an Xfinity profile since 2013. We went to the Snellville store today to upgrade her to a Manager on our residential account. They told us it was impossible without a smartphone and offered to sell us one for $400 to solve the issue. I need a Corporate specialist to help me manually via email or landline."

Question

 • 

Updated 

10 hours ago

10

1

0

Oldest First
Selected Oldest First
XfinityThomasD

Official Employee

 • 

1.7K Messages

16 hours ago

 

saitong Thanks for creating a post on our Community Forums. Inviting users to the account is done through a self-service option, but it can also be done through the Xfinity website as well, not just the Xfinity app. This article, Manage user roles and permissions, can provide more detail on how the primary ID can invite other users and the different roles available.

 

3

saitong

Regular Visitor

 • 

5 Messages

Was your question answered?...No not even close

Like

Reply

10 hours ago

0

XfinityVictor

Official Employee

 • 

2.1K Messages

 

saitong Thank you for creating a public post we will reach out to you via DM shortly.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 hours ago

0

XfinityVictor

Official Employee

 • 

2.1K Messages

 

saitong I am sorry, can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 hours ago

0

forum icon

New to the Community?

Start Here