Unable to active the premium peacock subscription through xfinity.

Update, you'll be able to see the direct message button once you make a post about your issue. Not sure why a post is required to be able to direct message them. 

Hello @user_eudinp sorry to hear you are having difficulties activating Peacock. You can use the instructions for activating here: https://www.xfinity.com/support/articles/peacock-premium-offers

If it still isn't working you can direct message us. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@vmurga​ I see it now! Appreciate you! I hope the issue gets resolved for you soon.

I'll come back to this post with an update. Fingers crossed! 

Update: Peacock customer service got back to me via email first before xfinity support could further look into this issue (via direct message). Peacock provided me with a 24 month of peacock premium at no charge (via an offer code). I did have to enter a credit card but once you enter the offer code, the total cost shows as $0 and offer end date shows as 8/23/2027.

Peacock stated that after the 24-month code expires, I can contact them again to see if I continue to be eligible for the offer and they would provide a new offer code. I qualified for the premium peacock because I am an xfinity Diamond rewards member. 

I first contacted Peacock via their chat feature today and they got back to me within 2 hours via email with the offer code. So definitely recommend reaching out to Peacock if xfinity support is not able to resolve today. Hope this helps!