Unable to activate Peacock subscription

@XfinityMatthew​ i had a previous Xfinity account linked to peacock which has since expired, and I use the same email address across Xfinity and peacock.

By chance, do you happen to have any additional emails that might indicate it could be listed under? We can help research further into this matter for you, pizzahutpzone. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.