Visitor
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2 Messages
Unable to activate Peacock Premium
I've been trying to activate Peacock Premium (I'm a Diamond Member and I got an email about this).
Your website keeps giving me a 400 error when I try to sign in, saying the Cookie is too big. Which is unsurprising, because you have SO MANY COOKIES on your site!
So I clear my cookies, which forces me to sign in again, at which point I get to the Manage Subscriptions button, which throws an error on the Oauth processing because... too many cookies...
How can I get this Peacock Premium subscription activated?
XfinityThomasA
Official Employee
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3.6K Messages
3 months ago
Hello, user_ceybj1! Thank you for sharing the steps you've taken. Let's take a closer look together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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user_ceybj1
Visitor
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2 Messages
3 months ago
So... I got a NEW email from Xfinity today, titled "Still unclaimed: Your included Peacock Premium 🦚" and I clicked on the link and...
It worked!
It appears that they have fixed this - at least for me. Perhaps it's just taking me directly to Peacock - I didn't notice because I was too shocked that it worked at all. Still far too many cookies, of course, but I am now signed up for Peacock Premium!
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