Visitor
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1 Message
Unable to Access Xfinity Rewards for 10 Months – No Resolution
I have been unable to access my Xfinity Rewards account for about 10 months now. I'm a Gold member and was able to use my rewards without issue before upgrading to Gig internet , the access problem started around the time of that upgrade. I've reached out to support previously about this issue, but it has not been resolved and I haven't received a clear explanation or timeline for a fix.
I've tried:
• Logging in through the Xfinity app and website (Rewards page won't load/errors out)
• Contacting support via chat and phone on multiple occasions
XfinityEva
Official Employee
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2.7K Messages
4 hours ago
@RyanFRMtheland that's definitely not what we want for you and we want to assist in getting this resolved for you as soon as possible so that you can continue redeeming your rewards!
Do you recall if we have opened a ticket for you? (usually starts with ECM/ do not share the ticket number here)
That is where we would want to start and that can take at most 10 days to resolve.
To get started here, can you please send us a direct message with you full name and service address?
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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