Visitor
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1 Message
Unable to access xfinity mobile account via app and browser
username - [Edited: "Personal Information"]
I have been trying to login to my xfinity mobile account via app and browser but keep on getting “we’re having trouble retrieving your data. Please refresh” message from past 6 months.
I have enrolled in auto pay and want to view my bill to make sure what exactly I am charged for.
CCBiancaB
Problem Solver
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574 Messages
3 years ago
Hi, @user_f0190c! Thanks for taking the time to reach out to us regarding our Xfinity Mobile services. I know how important it is to have access to your account and billing. For specific Xfinity mobile concerns we recommend that you reach out directly to our experts in Xfinity mobile directly. They are specially trained to ensure that all of your questions or concerns are addressed. You can reach out to them through their website https://comca.st/2Nx2PLZ or by calling in through 1-888-936-4968 Where there are specialists ready to assist you!
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user_3bc923
Visitor
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1 Message
3 years ago
I've been having the exact same issue on both the mobile app and on the website for over 3 months now. On the Activity tab, it says "Sorry about this" We're having trouble retrieving your information right now. Same for billing history, and on Devices tab, it says "Sorry, something went wrong". I had to obtain a new bank credit card due to fraudulent charges on and now the auto pay will not work now since it still has the old card set up. I walked through the automated tech support over the phone and thought I had the credit card info straightened out but yesterday I got a text saying auto pay didn't work again. Once again, no access to anything through both the app and online. Luckily, I can at least go into "Quick Pay" and make one time payments each month.
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user_afcbfc
Visitor
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12 Messages
3 years ago
Today is May 4, 2022
I provided a tutorial to help New Xfinity Mobile Users like me who’s having a hard time accessing their new account, and unfortunately after asking Xfinity Mobile Tech Support Agents through chat many times but still, they can’t fix this issue. I googled it also and couldn't find the answer, and I ended up seeing this forum, and so I created a tutorial so that I could help others who's experiencing the same issue. The tutorial is a bit long so I will take you to my Linked-in page for the step-by step procedure to solve this problem.
https://www.linkedin.com/pulse/problem-solved-xfinity-mobile-inaccessible-account-webpage-quijano/
(edited)
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user_afcbfc
Visitor
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12 Messages
3 years ago
Today is May 4, 2022
I'm also a NEW Xfinity Mobile USER like you but I provided a tutorial to help Xfinity Mobile Users like me who’s having a hard time accessing their new account, and unfortunately after asking Xfinity Mobile Tech Support Agents through chat many times but still, they can’t fix this issue. I googled it also and couldn't find the answer, and I ended up seeing this forum, and so I created a tutorial so that I could help others who's experiencing the same issue. The tutorial is a bit long so I will take you to my Linked-in page for the step-by step procedure to solve this problem.
https://www.linkedin.com/pulse/problem-solved-xfinity-mobile-inaccessible-account-webpage-quijano/
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Karen40
New Poster
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2 Messages
3 years ago
Same here. When will this "something went wrong" error be fixed?
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user_18117f
Visitor
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2 Messages
3 years ago
We are all having this same issue. XFinity knows about this but is doing nothing.
I am suggesting we all demand a credit to our bills each month until this service is available. This is the only way it will get fixed, money talks.
No other utility/service would be able to get away with not allowing a customer access to their account. Imagine not being able to see your credit card, electric, gas, bank information when needed.
Accessing and managing one's accounts is a basic customer service right.
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jennyK3
Visitor
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1 Message
3 years ago
Xfinity is not fixing this problem. I moved May 4th, and every month I get an email saying my auto pay didn't go through. Each month since I talk to a human being who puts through my payment on the account, and that agent assures me the payment will go through next month. And, it hasn't. My app and the mobile account give me that "we're having trouble retrieving your data" message ALWAYS. I've had Xfinity mobile for 3 years, and it's great. Since the move, this issue has been happening. It seems it's happening to others too. When will their IT department fix this glitch?
(edited)
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user_3b6501
Visitor
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1 Message
3 years ago
Same problem…It’s getting pretty old mot being able to login in to my mobile account. What’s really pissing me off is when you call in to xfinity to get this problem resolved they either tell you it’s fixed or have no clue what I’m talking about. Don’t get me started on walking into the store. No one is any help.
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user_b2c3b7
Visitor
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1 Message
3 years ago
Same issue here. My account is randomly unavailable via mobile app and calls into the xfinity mobile support line are taking me directly to "new customer" service setup for cable/internet. Xfinity mobile just charged me aver $100 more for this month's bill via autopay, for no reason at all, and I cannot get this resolved. 😡 Someone better have some answers fast! I can't see anything about this billing cycle to see what went wrong.
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