Visitor
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1 Message
Unable to access online account
Around 11 months ago I moved to a new location and requested our service was moved to our new address. The representative that assisted us made the switch in store, however, the service was canceled without our knowledge. We called inquiring about our service and we were offered a new service, to this date we are still unable to login to our current account. Since the same email was used any time we login it takes is to the old account. I’m opened someone is able to help us with this situation.
XfinityBenny
Official Employee
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1.6K Messages
5 hours ago
@user_d5d5ox Thanks for adding a post to the forum. That can happen when moving, and we have a solution for it. You can link the new address to your online profile with the steps here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. It'll also show how to unlink the old address, that way it's no longer part of your profile.
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