New Poster
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2 Messages
Unable to access "My Account" page
When "My Account" is selected on the Xfinity page, three dots appear on the page suggesting that the page is loading. The site then signs me out of my account after about 10 seconds. I am able to log in and navigate the Xfinity site, I'm just not able to access "My Account" to see my billing and other account details.




XfinityJonathan
Official Employee
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839 Messages
6 years ago
A few things to note @peyroux:
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CyberTechUnlimited
New Poster
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4 Messages
6 years ago
I am having the same issue as the others listed. I cannot PM as I am new to the forums but I have my link if needed. I have tried Chrome, Edge, Opera, Mozilla, and Internet Explorer. I have tried with my antivirus enabled and disabled. Windows is up to date with all current patches, all latest drivers. Not sure whats going on, but lots of issues with comcast lately regarding speed, connection, and overall performance. Right now I just want to be able to access my account. I am running two factor authentication on my account.
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XfinityJonathan
Official Employee
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839 Messages
6 years ago
All - we've pushed an update out that should have resolved this issue. If anyone has any issues and are seeing this issue still, please direct message me by clicking on my name and clicking "Message"
Thanks!
Jonathan
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