New Poster
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1 Message
unable to access "my account" page on pc
Hello,
I cannot access the "my account" page on my computer. I have no issues on my phone, but it's be nice to see a larger version. When i click on "my acccount" it acts like it's loading, wants to download a "close.csv" file, and proceed to go to a login screen....which repeats these steps.
XfinityJonathan
Official Employee
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839 Messages
5 years ago
A firewall or antivirus triggering this (try to clear cache or use another browser)
Something on our end, please private message me with your Xfinity ID and I’ll do some research
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