Visitor
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1 Message
Unable to access account
Hello,
I've reached out to customer support via phone a few weeks ago and there was no resolution to the following.
I can't access my account, I'm unable to even pay bills on the Xfinity website.
Has any one seen this issue?
Again
Expert
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34.9K Messages
2 days ago
@user_6imdw2
Have you tried logging into your account using a computer? https://xfinity.com
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XfinityEricB
Official Employee
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3.6K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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