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user_5i2dxr
1st Topic

3 Messages

Wednesday, March 13th, 2024 8:23 PM

Closed

Unable to Access Account

When I am attempting to sign in on the web, the purple sign in icon will quickly turn white and sign me out. The app states I don't have access to sign in. How can I I fix this?

Question

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Updated 

9 months ago

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XfinityRichard

Official Employee

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1.4K Messages

9 months ago

Hi there, @user_5i2dxr I'm very sorry for the trouble you are having trying to log into your account! You came to the right place for assistance! Are you using the Primary username and the correct password?-Richard

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user_5i2dxr

3 Messages

I am, I am receiving my codes via email and text messages but once I put them in, it glitches once I’m there.

9 months ago

0

XfinityRichard

Official Employee

 • 

1.4K Messages

Thank you for trying those troubleshooting steps, @user_5i2dxr Thank you for trying those troubleshooting steps. Let's get your account pulled up so we can look deeper into the concerns you are having with not being able to log into your account. We'll get you on the right track. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

0

XfinityRichard

Official Employee

 • 

1.4K Messages

9 months ago

Oh no, @user_5i2dxr I'm sorry to hear that! Have you tried clearing your cache and cookies and trying a different browser?-Richard

1

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user_5i2dxr

3 Messages

I have tried both of those suggestions and they haven’t helped.

9 months ago

0

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