Unable to access account

Hey @Xfinity Support I just created my Xfinity ID for a new account today (04/22/22) after purchasing internet services (beginning 04/29/22). I tried to log-in after creating my ID and am hitting the same "Hmm, the page didn't load correctly" issue. Because of this, I have no way of confirming that my order went through or the internet plan is correct.

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Latoque

Expert

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29.7K Messages

3 years ago

Moved from Email forum

0

U

user_7ef8c0

Visitor

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2 Messages

3 years ago

I need someone to help

I have placed an order that I have no access to

1

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CCJay

Official Employee

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618 Messages

Hi, there, @user_7ef8c0. Thanks for making us aware of this issue. Typically this error is resolved by verifying your contact info. Have you received an email about that yet?

I no longer work for Comcast.

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3 years ago

0

Sign-In and Account Management

user_7ef8c0

Unable to access account

Latoque

user_7ef8c0

CCJay

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