U

Visitor

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2 Messages

Sat, Apr 23, 2022 4:12 AM

Unable to access account

Hey @Xfinity Support I just created my Xfinity ID for a new account today (04/22/22) after purchasing internet services (beginning 04/29/22). I tried to log-in after creating my ID and am hitting the same "Hmm, the page didn't load correctly" issue. Because of this, I have no way of confirming that my order went through or the internet plan is correct.

Latoque

Expert

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29.2K Messages

4 m ago

Moved from Email forum

Visitor

 • 

2 Messages

4 m ago

I need someone to help 

I have placed an order that I have no access to 

XfinityJay

Official Employee

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397 Messages

Hi, there, @user_7ef8c0​. Thanks for making us aware of this issue. Typically this error is resolved by verifying your contact info. Have you received an email about that yet?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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