Visitor
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1 Message
Unable to access account online
I opened a second xfinity account at a second address. On the xfinity website, I get to choose between the accounts, ostensibly. But actually making either choice leads to the second account, so I cannot access the first account at all. Of course, by design, xfinity makes it impossible to talk to an actual person who could fix this.
XfinityAmira
Official Employee
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4.4K Messages
2 days ago
Hello user_7fo0hr! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. We would be more than happy to further investigate this on our end. Since you have already sent us a Direct Message, we can pick up with you there.
Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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user_x79ah0
Visitor
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1 Message
2 days ago
I made an Xfinity account today, October 11, 2025 at the Xfinity store, yet I can not login into my account either on the website or the Xfinity app. When I click login on the website it does not go through or blocks me out of the website as a whole. On the Xfinity app it says I am logged in, however it says that I am unauthorized, even though the account is under my name. I already paid for the internet so not being able to set it up is very upsetting.
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