mzallen77's profile

New Poster

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2 Messages

Tue, Dec 22, 2020 3:00 PM

Unable to access account information for months!!

I have tried accessing my account information multiple times using various resources (app, PC, different web browsers) and no luck accessing.  This has been going on for months.  Please help!

Responses

Accepted Solution

ComcastJonathan

Official Employee

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839 Messages

6 m ago

Hi @mzallen77  it appears your sign in status was in a pending activation state, and I've fixed the issue. Try it again and see if it works now.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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839 Messages

6 m ago

You bet, thanks for your business and enjoy your services!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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2 Messages

6 m ago

You're awesome!  That did the trick.  Thank you for your help!

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