Visitor
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1 Message
Unable to access account details and pay my bill.
I received notice that my bill was due, and upon logging in to pay said bill, I am met with an error screen any time I try to access my account details. When trying to use the Xfinity mobile app, I am show a message saying access not authorized, and that I must be an Xfinity user to enjoy the service. I am being billed and internet access at my residence works, however I am unable to log in and pay the bill.
XfinityQuemekia
Official Employee
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1.4K Messages
2 hours ago
Thanks for bringing this to our attention @user_jevejq, that sounds annoying! To help me figure out what's blocking you, do you know if you're using your primary Xfinity ID to sign in? Also, have you tried logging in directly online through a standard web browser, or does the exact same error screen happen there too?
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