Visitor
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1 Message
Two step verification on for a number I don't have access to
I have 2 step verification turned on for my account but I haven't had access to that phone number in months. I can't change the associated phone number without having access to a verification text from the number I can't use. What do I do?
XfinityKei
Official Employee
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1.6K Messages
3 days ago
@Sisyphus33 Thanks for bringing your log in concerns to our attention. Do you see an option to email the code instead? I have a link with more details and screenshots of how to select emailing the code. https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup
Fee free to send us a direct message if you're unable to email the code.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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