Visitor

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3 Messages

Thursday, December 25th, 2025 4:01 AM

two different plans on the same account?

I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.

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Official Employee

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3.1K Messages

4 hours ago

 

user_pu8jog - Hello, and thank you for joining us on the Xfinity Forums! We really appreciate you reaching out with your question, it’s a great one. No extra steps are needed to remove your old plan when you make changes through your Xfinity account online. For example, once you log in and select a new plan, completing your order automatically activates the new plan and removes the old one. I hope this clears things up and makes the process easier for you! If you have any other questions or need help along the way, we’re here for you.

 

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