Two accounts

When I try to sign n to my account my address comes up twice. I switched to NOW Internet and dropped tv and mobile and since then I guess I have two accounts, one with no service. I encounter problems signing into either account. It either says I need to sign out and enter m6 address which leads no where or it says contact Xfinity. I tried a chat but it was not resolved. Help please.

Responses

XfinityWilliam

Official Employee

•

1.2K Messages

10 days ago

Johno3

hank you for reaching out to us. I understand how frustrating it can be to deal with account issues, especially when you're trying to manage your services. Let's work together to resolve this. 😊

Steps to Resolve Account Issues

Here are a few steps you can take to fix the issue with your account:

Clear Duplicate Addresses: Contact our customer service team to help clear any duplicate addresses on your account. You can call us at 1-800-XFINITY (1-800-934-6489). We're available Monday to Saturday, 7 a.m. to 9 p.m.
Account Merge: If you have two accounts, we can help merge them into one to avoid confusion. Provide the details of both accounts when you contact customer service.
Sign-In Troubleshooting: Ensure you're using the correct Xfinity ID and password. If you're still having trouble, try resetting your password here.

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Sign-In and Account Management

Johno3

Two accounts

XfinityWilliam

Steps to Resolve Account Issues

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