Regular Visitor
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20 Messages
Two accounts of three can not login
I am writing in regards to family members who I do not recall ever changed their Xfinity passwords and they are not able to login in any way right now. This account I am typing from IS associated with the account (the overall bill ... there is one primary "email" and two secondary ... this is one of the secondary, where i have changed my pw over the years)
The only thing i am seeing on the site is to give the last 4 digits of a SSN number (which xfinity doesn't have for them and they wouldn't give that to Xfinity) and a phone number. The alternate way is to call up Comcast ... I am writing to see if there is a way where they'd not even have to call up. Right now I dont have "detailed" info (like xfinity "account number" or whatever on the bill and nor would i post that publically of course) .... If its just sending a DM to an Xfinity rep here ... and saying the two "...@Comcast.net" email accounts including the overall primary account being one of them and say verifying the address the bill goes to or something ... I CAN do that. I just want to see if i can make it easier for these family members.
IF they do have to physically call up ... what info is needed? ... do they need details on the bill or is it say automated and it just reads a code you have to type in? IF they have to call I'd like to give the info on what to expect in advanced.
I will (or can if that is all it takes) can provide an alt email account for each of the two email accounts in question because i am 99% sure they never setup a "if i cant login, email this alt email" ... email.
thank you for your time.
XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Hello @Mmmradar, and thank you for reaching out with your account concern. This is the information you will want to provide your family members. They need to call our Customer Security Assurance team at 1 (888) 565-4329 which would be the team to help with login issues. The infromation they would need is account address, name on account, and account number which can be found at the top of any billing statement. That is what the CSA team will need from them to get account access. Hope this information helps!
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user_xxs57u
1 Message
1 year ago
1. Tried normal logon:
Reset your Xfinity password
As part of our commitment to you, Comcast routinely reviews and monitors account security. Please update your password to help protect you and your account.
2. Please work with your primary account holder to reset your password.
We are unable to change your password because there is not an eligible verified mobile number or email on file; you will need the Primary account holder to make the change for you. Once you've reset, please add a mobile number or email address to your profile so we can better assist you with future password resets and troubleshooting.
If you are still unable to reset your password, please call us at 1-800-XFINITY.
I could not logon to primary account, either. When I called CSA, the message said wait time over 20 minutes. After 5 minutes of waiting, the call was disconnected.
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