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user_6j96z6
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2 Messages

Thursday, January 1st, 2026 3:23 AM

Two accounts - app only works with one

We have two accounts - one for our new address that we will move to soon and one for our current address. When we try to sign into the new account on the app, nothing happens and no sign in occurs. What is going on? I can access the new account on the web just fine.

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10 hours ago

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XfinityVictor

Official Employee

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1.9K Messages

10 hours ago

 

user_6j96z6 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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