Hello @user_m31wou thank you for reaching out on our community forum! I know how important it is to make sure your services are working correctly. I would love to take a look and see what may be going on.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
XfinityAbby
Official Employee
•
884 Messages
6 hours ago
Hello @user_m31wou thank you for reaching out on our community forum! I know how important it is to make sure your services are working correctly. I would love to take a look and see what may be going on.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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