Visitor
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1 Message
Trying To Update Legal Name Under Xfinity Account
The AI chatbot is completely useless, both on the chatbot online and over the phone. It circularly loops me back around and around saying it can help me update my legal name while asking about internet services issues over and over again without referring me to a single useful service. I need a real person to help me just look at my updated I.D. and then immediately verify my new name for billing purposes. It's incredibly cheap of Xfinity to shill out A.I chatbots instead of having actual customer service
XfinityJeffB
Official Employee
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899 Messages
2 days ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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