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user_ma1xfr
1st Topic

2 Messages

Friday, May 24th, 2024 11:02 PM

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Trying to sign up for internet plan - no confirmation and can't login to account?

Yesterday I tried to sign up for an internet plan as I'm moving to a new apartment. I went through the checkout and selected a time for a technician to come, it had me make an Xfinity account and everything seemed to work. I was never asked for billing information (is this normal?). It claims my account was created but when I try to login it just logs me out again and I can't access anything. I also never received a confirmation email that someone is coming to install the internet. I would just like some sort of confirmation that someone is coming or if not, how to fix my account.

Question

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Updated 

11 months ago

74

2

0

XfinityMarcus

Official Employee

 • 

1.6K Messages

1 year ago

user_ma1xfr thank you for using the Community Forums page today and considering us as your service provider at your new address. I would be more than happy to look into your account creation to double-check that everything looks correct on our end. Please send us a direct message with your full name and complete service address to get started. 

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

1

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user_ma1xfr

2 Messages

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1 year ago

0

77Scotty

1 Message

11 months ago

Me too, only this happened on 8/26/24

Chat was absolutely useless..no help whatsoever 

1

0

XfinityChristy

Official Employee

 • 

2.1K Messages

 

77Scotty I'm really sorry to hear about the trouble you’ve had trying to set up your internet service—moving can be stressful enough without these kinds of issues! I completely understand wanting to make sure everything is set for your new apartment. It’s not typical to skip the billing information step, so it sounds like something might have gone wrong during the sign-up process. I’d love to help sort this out for you and ensure your service is ready to go. We want to make sure everything is set up smoothly for your move! 

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), your current address, and your new address, please.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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11 months ago

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