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user_hsnyha
1st Topic

Visitor

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6 Messages

Thursday, July 31st, 2025

Trying to set up new account, GARBAGE customer service

Someone contact me ASAP about my Wi-Fi account. I’ve been trying to set up for two days with no success due to some internal error with your customer management program. Figure it out! Worst customer service ever.

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Updated 

2 days ago

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XfinityBenjaminM

Official Employee

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2.3K Messages

2 days ago

 

user_hsnyha Hello! Thank you for reaching out. We are sorry to hear that you are having trouble getting everything set up. When you plug in the modem, are you seeing any activity on the modem? Please make sure you are connected to the coax outlet in your home. You may also need to try another outlet in the home, as not all of them are always active. If you still have any issues, please let us know.

 

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user_hsnyha

Visitor

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6 Messages

Can you call or email me with a number to speak to a person? It’s not about a modem it’s about your team not being able to see or get into my account.

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2 days ago

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user_hsnyha

Visitor

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6 Messages

Posting in a forum should NOT be the easiest way to get this company’s attention. 

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2 days ago

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XfinityThomasB

Official Employee

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2.2K Messages

user_hsnyha Our team provides dedicated support here on the forums, we always have teams standing by to speak on the phone at our traditional support phone number. We are not able to get into your account, once you establish your user ID and password, only you are able to access that, or have the password to do so. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_hsnyha

Visitor

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6 Messages

I have the password and email and the account keeps crashing when I try and when Xfinity employees try. It is not an error on my part.

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2 days ago

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XfinityThomasB

Official Employee

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2.2K Messages

user_hsnyha Is this happening on a specific device, or any device you are attempting to login with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_a5ky1l

Visitor

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1 Message

2 days ago

I'm having the same problem. I called the 18009346489 I chose to chat with an agent and they are trying to help me now

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