Visitor
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1 Message
Trying to pay my bill
I am trying to pay my bill. Unfortunately, every time I try, I'm denied access because it thinks I am a secondary member, when I am a primary member.
Visitor
•
1 Message
I am trying to pay my bill. Unfortunately, every time I try, I'm denied access because it thinks I am a secondary member, when I am a primary member.
XfinityTommy
Official Employee
•
3.2K Messages
1 hour ago
jayfritsche Good morning! Do you have multiple profiles on your Xfinity user ID? Typically, you are able to have the primary, manager, member, and viewer profiles. This type of situation is pretty common if let's say you have a separate email from the Xfinity email, that might be tied to the secondary account, and the Xfinity email is on the primary. To see how that is set up you can:
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