Visitor
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1 Message
Trying to log into xfinity app to set up internet modem
I have been trying to log into the xfinity app so that I can set up my new internet modem. It seems to accept my login credentials, but it says "Sorry, that didn't go through". I am a current xfinity TV customer who just ordered the internet services. Can someone help me to get onto the app so that I can set up my new equipment?
CCGina
Official Employee
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800 Messages
4 years ago
Hi @user_4e9adb, sorry to hear that the app is being finicky! We'd be glad to make sure we get this figured out for you. Please send us a private chat by clicking on the little chat message bubble icon in the upper right and sending to "Xfinity Support" with your name and the service address, to start.
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