U

Visitor

 • 

1 Message

Sat, Mar 20, 2021 10:26 PM

Closed

Trying to log into xfinity app to set up internet modem

I have been trying to log into the xfinity app so that I can set up my new internet modem.  It seems to accept my login credentials, but it says "Sorry, that didn't go through".  I am a current xfinity TV customer who just ordered the internet services.  Can someone help me to get onto the app so that I can set up my new equipment?

XfinityGina

Official Employee

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419 Messages

10 m ago

Hi @user_4e9adb, sorry to hear that the app is being finicky! We'd be glad to make sure we get this figured out for you. Please send us a private chat by clicking on the little chat message bubble icon in the upper right and sending to "Xfinity Support" with your name and the service address, to start. 

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