Contributor
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81 Messages
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi!
I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - probably another (bec it was breached, too) - before the migration to Yahoo, for which I received an invitation a few weeks ago.
How do I close and delete the account(s) now, before the migration? I can't find a way in the email interface itself and so far have gotten nowhere trying to delete a viewer account either, in case that's the way. When I try to access the "Viewer" page it loads and disappears, over and over again.
Trying to find help via AI isn't working.
Please help. Going around in circles, myiPad's overheating. :/
XfinityAlfonso
Official Employee
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2.8K Messages
2 hours ago
Hello user_e31eb9_Robin_ thanks so much for taking time out of your day and reaching out with these Xfinity email questions!
Beginning January 2025, inactive Xfinity Email (comcast.net email) accounts will be closed after a 90-day window of notifications.
Customers with an inactive email account may download inactive email data and close the email account via export.xfinity.com.
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EG
Expert
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119.8K Messages
44 seconds ago
Concern moved here to the E-mail help section.
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