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DreamSayerZ
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Problem Solver

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1K Messages

Tuesday, May 19th, 2026 7:27 PM

Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone please fix this and nuke the inactive account?

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1 hour ago

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XfinitySara

Official Employee

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2.6K Messages

2 hours ago

We appreciate the post with your account questions and concerns, @DreamSayerZ. Thanks for reaching out! Of course, the Digital Care Team is happy to take a closer look and help in any way possible. First, to clarify, have you already run through the "basic troubleshooting" such as clearing cache and cookies, force-closing the app, uninstalling, re-installing, trying incognito mode for the website, etc.?

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DreamSayerZ

Problem Solver

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1K Messages

@XfinitySara​ I think I figured it out. My inactive account was set as default. I made current account active and unlinked the old accounts.

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2 hours ago

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XfinitySara

Official Employee

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2.6K Messages

Oh, excellent, @DreamSayerZ! Like what's seen here? Glad to hear that worked. Let us know if you need anything else! We remain here for you :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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DreamSayerZ

Problem Solver

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1K Messages

@XfinitySara​ Yes, like what is shown there. It took me a while to get there because of all the errors. But once I did, that took care of it!

(edited)

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2 hours ago

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XfinityThomasA

Official Employee

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3.5K Messages

2 hours ago

 

DreamSayerZ - Thank you so much for taking the time to share those steps with the community! We truly appreciate you contributing in a way that helps other readers—it really reflects the spirit of the Xfinity Forums. We’re grateful to have you as part of the community!

 

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DreamSayerZ

Problem Solver

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1K Messages

@XfinityThomasA​ Are you able to delete all carts associated with my address? I'm having trouble checking out different options and there are items stuck in there I cannot get rid of.

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2 hours ago

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XfinityThomasA

Official Employee

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3.5K Messages

 

DreamSayerZ - Are you shopping online for services? We cannot clear out what is in your cart. Have you tried clearing cache and cookies on your device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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DreamSayerZ

Problem Solver

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@XfinityThomasA​ Yes I did, did not help.

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1 hour ago

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XfinityDilary

Official Employee

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3.3K Messages

Unfortunately, we don't have the option to clear out the cart from here. My apologies. Have you tried logging out and logging back in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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