Trouble starting service/accessing account
I attempted to sign up for Xfinity yesterday morning for installation later this month, and I thought I completed the process appropriately. However, when I finished, I did not receive any email confirmation, which I thought was odd. I did see the $1 charge show up on my credit card as pending. Later, I attempted to sign into my Xfinity account with both the email address and phone number I provided at the time of the service request. I forgot that I had an account under both those identifiers already from prior Comcast service. I was able to login, but I consistently receive error messages whenever I attempt to access anything related to the account. On the account management page, the error I get is "Sorry, This Isn’t Working Right Now Please reload the page and try again."
I also received an email saying that I had not completed my order and that I should return to the website to complete it. However, given that I have already been charged, I am hesitant to attempt that again.
The cherry on top is that I also can't use the chat assistant for support because every time I sign into my account the assistant stops working and gives me an error.
So, I'm looking to confirm the status of my order and obtain access to my account online.