Trouble logging into Outlook on Android

Hello,

The Microsoft Outlook app on my Android phone keeps asking me to login and when I do I receive the following message: Login Error Please check your email and password and try again.

I have updated my password on the Xfinity site and I have also deleted the MS Outlook app and re-installed. I have also restarted my Android phone. None of these actions have worked.

Please assist.

Responses

ccRuben

Retired Employee

•

729 Messages

6 months ago

user_142lb2 Are you experincing these issues on any other devices?

10

0

U

user_142lb2

7 Messages

No. Personal computer is working just fine. Just my Android phone.

6 months ago

0

ccRuben

Retired Employee

•

729 Messages

user_142lb2 If you use a browser on the phone, can you access it?

6 months ago

0

U

I can login to Xfinity; however, when I click on my account information in the right-hand corner, the only option I get is to Sign out. When I click the three bars in the upper left-hand corner, there are no options - i.e., just a blank white screen.

6 months ago

0

XfinityAngie

Official Employee

•

1.5K Messages

user_142lb2, Try clearing Cache and Cookies on your android to see if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

U

user_142lb2

7 Messages

Cleared cashe/cookies and the option to sign-in to email still does not appear. I am signed into the Xfinity site though. When I select Pay My Bill, the screen goes blank as well.

6 months ago

0

Sign-In and Account Management

user_142lb2

Trouble logging into Outlook on Android

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