Hey there, @user_bnghmp! Thanks for creating a post to let us know about your online account concerns. That's definitely something we'd like to help resolve as quickly as possible. Are you logging into My Account online, or were you starting with the Xfinity App? It sounds like you may be utilizing the actual website, which is great! There is some basic troubleshooting you can try to get that billing page to load. Have you had a chance to clear your cache and cookies recently?
XfinitySara
Official Employee
•
1.3K Messages
1 year ago
Hey there, @user_bnghmp! Thanks for creating a post to let us know about your online account concerns. That's definitely something we'd like to help resolve as quickly as possible. Are you logging into My Account online, or were you starting with the Xfinity App? It sounds like you may be utilizing the actual website, which is great! There is some basic troubleshooting you can try to get that billing page to load. Have you had a chance to clear your cache and cookies recently?
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