user_eovbzl - Hello, and welcome to the Xfinity Forums—thank you for reaching out for help with your TV service. I’m sorry to hear you’re having trouble, and I’m glad you’re here so we can look into this together. Could you share a bit more about what you’re experiencing and any steps you’ve already tried to resolve the issue? For example, have you had a chance to use the Xfinity app to troubleshoot?
They don't tell you that you need two cable lines, one for the boxes and one for the TV. You need a splitter to attach both. A technician needs to install that. I have Google TV and can watch everything but regular TV until they get here today to fix it.
I am sorry you were not provided with the right information regarding the installation, user_eovbzl. I am happy to hear you have a tech coming up to get you successfully up and running. My team will set a reminder and follow up with you later today to ensure the tech was able to resolve everything on your end. Please be sure to let us know if you need anything in the meantime. Chat soon!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We can double-check on this for you, user_eovbzl. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
Official Employee
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3.6K Messages
2 months ago
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user_eovbzl
Visitor
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3 Messages
2 months ago
They don't tell you that you need two cable lines, one for the boxes and one for the TV. You need a splitter to attach both. A technician needs to install that. I have Google TV and can watch everything but regular TV until they get here today to fix it.
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