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amn4
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2 Messages

Saturday, August 2nd, 2025

Transferring plan and rental ownership to roommate

I will be moving out of my apartment but my current roommates are staying and I would like to transfer ownership of the account and rentals to them.

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3 days ago

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XfinityMarcus

Official Employee

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1.7K Messages

3 days ago

amn4 thank you for using the Xfinity Community Forums page to reach out. Congratulations on your upcoming move to a new location. Have you already visited a store location with the roommate who is taking over the account to begin the transfer process?

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amn4

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I have not, I am not sure if i will be able to go in person with the person trying to take over ownership. Is there any way to do it online or over the phone? Or do I have to cancel and they have to start a new account with xfinity?

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3 days ago

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XfinityMarcus

Official Employee

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1.7K Messages

amn4 Oh no worries, the process is much simpler and quicker in person with a physical ID, however we can still work on getting the forms submitted to complete this request remotely as well. Let's start by getting a direct message going. Can you send over one with your full name and complete service address to begin?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag

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3 days ago

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