Visitor
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2 Messages
transfer ownership
I tried talking to an online agent about this and they told me to do the bereavement thing but no one in this situation is dead. My name is on the account but the email, phone, billing info etc. is all my cousin's information. We were living together but now I'm moving out. How do I transfer the account to her name? it's internet in her house and her cell phone.
XfinityAmandaB
Official Employee
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3.6K Messages
2 months ago
Hello @user_30d6bz, thank you for stopping by for help with getting the information updated for your cousins. If their name is already what is shown on the bill, that would mean they are the account owner, and you were just the Primary user. If that is the case, all you would need to do is edit the online profile contact information. You can either change your profile to theirs by editing the name and the contact information in the account tab of the Xfinity app, or you can create a new profile for them and just swap the user role.
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XfinityDemetrise
Official Employee
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578 Messages
2 months ago
Hi there. Thank you so much for reaching out on our Xfinity Community Forum about transferring ownership. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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