Visitor
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1 Message
transfer ownership
I tried talking to an online agent about this and they told me to do the bereavement thing but no one in this situation is dead. My name is on the account but the email, phone, billing info etc. is all my cousin's information. We were living together but now I'm moving out. How do I transfer the account to her name? it's internet in her house and her cell phone.
XfinityAmandaB
Official Employee
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3.4K Messages
12 minutes ago
Hello @user_30d6bz, thank you for stopping by for help with getting the information updated for your cousins. If their name is already what is shown on the bill, that would mean they are the account owner, and you were just the Primary user. If that is the case, all you would need to do is edit the online profile contact information. You can either change your profile to theirs by editing the name and the contact information in the account tab of the Xfinity app, or you can create a new profile for them and just swap the user role.
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