transfer of ownership

Transfer of ownership request was complete but I am still the owner of the account. What else do I need to do?

Responses

Oldest First

Selected Oldest First

XfinityMatthew

Official Employee

•

986 Messages

14 hours ago

@user_p3jdp3 We could certainly double-check what we see on the account as that typically updates for us once it is changed. But it may take a few days to reflect the change on your end. When did the request get completed?

2

0

U

user_p3jdp3

Visitor

•

2 Messages

It was completed on Monday, October 13th

Like

Reply

13 hours ago

0

XfinityMatthew

Official Employee

•

986 Messages

Send us a direct message with your full name, account holder name if different and the service address and we will take a look at everything.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

13 hours ago

0

Sign-In and Account Management

user_p3jdp3

transfer of ownership

XfinityMatthew

user_p3jdp3

XfinityMatthew

New to the Community?