Transfer of ownership but the previous owner is still connected

Question

My ex-roommate transferred her Xfinity internet account to me, and it is now in my name; however, her name is still showing up. How do we remove her from the account entirely? We have tried contacting Xfinity so many times, but to no avail.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

iishivani Thanks for submitting a post. Where is the previous name appearing on the account? Does it show the previous name as the account holder when signing into the account, on bill statements, or as a secondary user for the account?

Sign-In and Account Management

iishivani

Transfer of ownership but the previous owner is still connected

EG

XfinityThomasD

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