Visitor
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2 Messages
Transfer Complete Ownership to Another User
Hello, I had a plan setup with another individual for an apartment with myself as the primary user. However, I will no longer be living in the apartment, and the other individual would like to retain internet access and the current setup/plan. The other individual is currently a "manager" on the plan, and while looking into it I saw the option to "transfer primary role", but it mentions that I would remain: "Continue to be financially responsible for the account if you are the original owner". Is there way to transfer primary ownership to the other individual and remove myself as financially responsible? Otherwise it seems the only way is to cancel the plan, and then have the other individual setup a new account on their own.
Thanks
Accepted Solution
XfinityBillie
Official Employee
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3.3K Messages
2 years ago
We truly appreciate the time you've spent working with us and are thrilled that we were able to help you with completing your request. I hope that you have a fantastic week. :)
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CCJodie
Problem Solver
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1.3K Messages
2 years ago
@user_43hd33 Hello, appreciate you creating a post! Yes, that transfer primary role, won't fully move the account to the individual wanting to take full rights of the account. You sent us a private message already, so we'll reply there again to get this going for you.
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