Visitor
•
1 Message
Transfer account to new home owner
We have internet service, just installed today. We are selling the house next week and would like to transfer service to the new owner, since the equipment is here. The nearest store is 20 miles away and there is no way we can both go to a store location at the same time. It is taking about 2 months to get new installations done in this area.
We were told there is a form on line that can be used, but the only one we see is for use in case of bereavement.
there is no Xfinity service at our new location.
PS: I have read several posts with replies that say to send a direct message to via a “chat bubble” icon, but I do not see that anyway on my screen.
thanks
XfinityPaula
Official Employee
•
1.8K Messages
8 hours ago
Hello user_xwnlgx. Thank you for reaching out to us on our Xfinity Forums. You are being so considerate for your new homeowners by transferring the account to them. I'm sorry that the account change option is not available easily online as the bereavement option is, but you reached the right team for help! We will create a request with our account change team. They will gather the needed details to move the account over to the new homeowner. I hope that you are looking forward to moving to your new home. I know it can be bitter-sweet, but there's excitement in new adventures!
I will need you to send us a direct message with your name and service address please. If you are not seeing the bubble, are you seeing the option to sign in at the top right?
These are the specific steps to send a direct message.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
XfinityBillie
Official Employee
•
3.8K Messages
3 hours ago
0
0