Visitor
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3 Messages
Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager
Facing issue for last 3 days. Yesterday customer care representative working tp activate the mobile line and faced issue that my credit card is not working (Tried all working credit cards), then they asked me to use xfinity app to activate for which getting error Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager
Last resort they asked to go to xfinity store to very my ID etc, whic also I did yesterday and they are also not able to activate the line. Wasted more than 3 hours so far.
XfinityQue
Official Employee
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303 Messages
4 months ago
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user_ypc558
Visitor
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2 Messages
4 months ago
I am having the exact same issue. Tried three different cards and I’m getting this message in the app while trying to activate a new line of service with Xfinity mobile. Xfinity needs to fix this asap!
Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager
(edited)
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907Sparky
Visitor
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1 Message
14 hours ago
I am getting this same error trying to do the same thing, add the free line to my account. Spent 3.5 hours in the store while the reps chatted online with their support staff and no one can figure out the problem.
Tried again today over the phone and have spent an hour so far trying to resolve this.
if others are having this problem, it’s likely NOT the card we’re using.
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