This username is already taken. Try another.

Hello,

I tried creating a username and then went to delete it and recreate it and now when I try and recreate it I get the following message "This username is already taken. Try another." Is there a way to get it cleared out of the system so I can recreate it without any issues / errors?

Responses

XfinityJosephA

Official Employee

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1.7K Messages

2 years ago

Hello, @peterz1, once an Xfinity ID is deleted you typically can't get it back. What you can do is see if you can log in with the previous username. If you can, try to re-activate the account.

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user_pq2wad

Visitor

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1 Message

2 years ago

I haven’t been able to get into my account for 2 months now nor will it let me pay my mobile account I have been with Xfinity mobile for a year now haven’t had this much issues and I was charged over 140 dollars extra this month my email showed me I wanted to add an additional line but having issues thinking of switching to a different company

1

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XfinityLinda

Official Employee

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1.8K Messages

@user_pq2wad Thank you for connecting with us here. Have you tried to log into www.xfinity.com or your Xfinity app to access the account? Have you deleted the Xfinity Mobile app, and downloaded it again? Sometimes doing this will ensure you have the most updated version.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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my_final_heaven

Visitor

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1 Message

2 years ago

I am having the same issue. My original username was on my family's account, which they deactivated, and the old email has since been deleted. I now have my own account, and would like to use the same username, but I am receiving an error stating, "This username is already taken."

When I try to log in, I don't even have the opportunity to enter a password. It immediately tells me I have entered an incorrect username. How is this possible? How is the username simultaneously "already taken," yet invalid when I try to log in with it?

It has been a few years since the account was deactivated, so there is no way I'm trying to recover it too soon. I thought if I waited a while, I would be able to use the old name once enough time has passed. It has been deleted a long time, but it's still saying that name is already taken. Is there a way Comcast can manually change my user ID, or make sure the old one is completely deleted?

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CCMarcella

Official Employee

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352 Messages

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look into this username issue at hand.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon (top right corner)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

Sign-In and Account Management

peterz1

This username is already taken. Try another.

XfinityJosephA

user_pq2wad

XfinityLinda

my_final_heaven

CCMarcella

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