Visitor
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1 Message
This information doesn't match our records
Having trouble setting up XfinityID, getting error "This information doesn't match our records".
Also can't access My Account or View my Bill page. Error messages are "Hmm, the page didn't load correctly" and "A communication error has occurred," followed by showing me the login page again respectively.
I am a new customer and have not received a confirmation for my order to my knowledge. Any help appreciated.
XfinityAmira
Official Employee
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4.1K Messages
3 years ago
Hello, thanks for taking the time to visit our Forums page, and bring this order/account login concern to our attention. I am so happy to hear you have chosen us to be your service provider, and we can't wait to have you a part of our Xfinity family. We definitely want to ensure your order was successfully put in and that your onboarding experience is smooth and seamless. We will also be sure to help you get your Xfinity ID and account set up successfully. The Xfinity My Account Website/App is the perfect tool for you as it comes with the ability to view our current online offers at any time! On top of that, the app allows you to stay on top of bills, troubleshoot your equipment, schedule tech appointments, and see the appointment status!
My team can definitely help! To best assist you, please send us a Private Chat Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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