Visitor

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3 Messages

09/16/2026 2:24 PM

The Xfinity ID you entered was incorrect. Please try again.

I have another email that I've had for many years that I have forwarded to my main email. Now, when I go to log in to that email, it says it doesn't exist, yet I'm still receiving the forwarded emails on my main email. How can I log in to the email that is legit and still forwards to my main email? I have tons of accounts set up with that forwarded email.

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Official Employee

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3.6K Messages

4 hours ago

Hello, @user_3nh3dn is that forwarded email from a disconnected account? Do you get the same results logging into your Xfinity Email using either the Xfinity app or the website connect.xfinity.com? 

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